Frequently Asked
Questions

Start with your guest numbers and event layout. Allow space for tables, circulation and any catering, stage or dance floor. Compare the tent sizes and layout capacities in our size guide, then contact RHI to confirm the right option for your venue.

Our more popular stretch tent sizes are 10.5 m x 7.5 m (Small), 10.5 m x 15 m (Medium) and 21 m x 15 m (Large). RHI manufactures sizes from 6 m x 5 m up to 25.5 m x 18 m for our largest single tent.

We hold stock of selected tents and can manufacture to order for special requirements. Availability and lead times depend on the season and your specification. Contact us to confirm current stock and timings for your order.

RHI stretch tents are designed for outdoor use. Weather performance depends on the selected fabric, correct installation and appropriate operating conditions. Contact us for guidance on the right option for your site.

Yes. RHI stretch tent fabric is fire resistant and complies with fire safety regulations. Contact us for the certification documents applicable to your chosen fabric and destination country.

Yes. RHI stretch tents can be closed on all sides with our Modular Walling and Dooring Systems. These modular systems extend the use of your stretch tent into the colder months.

Training helps your team understand how to install and rig your RHI stretch tent correctly. In-person training and rigging assistance can be arranged, or we can provide remote installation guidance by video call. Contact us with your location, tent details and requirements to discuss suitable arrangements.

Yes. Contact us first to discuss the nature and extent of the damage. Depending on the assessment, we can discuss arranging an on-site visit or returning the tent to RHI. We’ll discuss the appropriate repair options and any associated costs with you before making arrangements.

Yes. We regularly support customers in the United Kingdom and Western Europe, and support can be arranged globally. The assistance available depends on your location and requirements. Contact us to discuss training, rigging assistance, installation guidance or repairs.

Contact our team for the warranty documentation and conditions relevant to your tent and intended installation. We can discuss your site conditions and explain the applicable coverage before you order.

Yes. In the events industry, stretch tents are also known as flex tents, Bedouin tents, stretch marquees and freeform tents. These names generally describe the same type of flexible fabric event shelter, although materials, construction and performance vary between manufacturers.

No. Stretch tents can be set up almost anywhere and in any space. The options are endless.

Standard stretch tents can use different configurations to suit the event and prevailing weather conditions. Our model pages show floating-canopy, corners-down and sides-down options. Arachnid seating diagrams show event layouts within the same tent structure. Explore our gallery for examples.

Yes. RHI stretch tents are modular in design, so multiple tents can be joined together to create larger structures.

Yes. RHI designs and manufactures custom stretch tents on request. Our in-house engineering expertise supports engineering analysis checks, design and manufacture for bespoke stretch structures.

All our tents are available in either white, platinum, chino, red and black. However, any other colour may be requested subject to a minimum order.

Yes. RHI offers stretch tent branding using in-house developed printing techniques.

Shipping is dependent on your location.

For local clients: Road Freight Shipping can be used.

For international clients: Ocean Freight shipping or alternatively for a quicker transit time Air Freight can be used.

We insure all goods in transit and our freight company handles all the paperwork. We will refer a clearing agent to you to assist in clearing the goods on arrival in your country to ensure there are no hold ups at the port and any unnecessary storage costs. For many of our European clients we have a EUR1 certificate that we supply with goods and freight documents so there are no custom duties charged when we export into these countries. Contact us to find out more.