Privacy Policy

RHI Stretch Tents (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it.

This policy applies to all personal information collected through our website at rhitents.com, including quote request forms, contact forms, and any other interactions you have with us online.

We operate internationally and export to 80+ countries. Where applicable, we comply with relevant data protection laws including the South African Protection of Personal Information Act (POPIA), the EU General Data Protection Regulation (GDPR), and other applicable regional privacy legislation.

RHI Stretch Tents is operated by RHI Trading CC, a company registered in South Africa under registration number 2005/115859/23.

Registered / Business Address:
Suite 8, Private Bag X16
Constantia, 7848
South Africa

Website:
https://rhitents.com

Contact:
https://rhitents.com/contact-us/

Privacy Contact:
[email protected]

Information Officer / Privacy Responsible Person:
[email protected]

Where applicable, we comply with relevant data protection laws, including South Africa’s Protection of Personal Information Act, 2013 (“POPIA”), the EU General Data Protection Regulation (“EU GDPR”), the UK General Data Protection Regulation (“UK GDPR”), and other applicable privacy laws.

Where RHI Stretch Tents is required by applicable EU or UK data protection law to appoint a local representative, the relevant representative details will be made available on request.

We may collect the following types of personal information:

Information you provide to us directly:

• Name and surname
• Email address
• Phone number
• Company name and business details
• Country or region
• Message content submitted via contact or quote request forms
• Complaint details submitted through our complaint form
• Supporting evidence or documents you choose to upload or submit

Information collected automatically:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on the site
• Referring website or source
• Device type

Information from third-party tools:

• Analytics data collected via Google Tag Manager and associated tools (e.g. Google Analytics)
• Social media interaction data if you engage with us through Facebook, Instagram, LinkedIn, X (Twitter), or YouTube

We use your personal information for the following purposes:

• To respond to enquiries and quote requests — processing the information you submit through our contact and quote request forms
• To provide products and services — fulfilling orders, managing customer relationships, and providing after-sales support
• To communicate with you — sending relevant information about our products, services, or updates (where you have provided consent or there is a legitimate interest)
• To improve our website — analysing usage data to understand how visitors interact with our site and to improve content and functionality
• To comply with legal obligations — where we are required to process data for compliance, regulatory, or legal purposes
• To protect our rights — where necessary to enforce our agreements or protect the rights and safety of RHI Stretch Tents and our clients

We will only send direct marketing communications where we have a lawful basis to do so, such as your consent, an existing business relationship, or another basis permitted by applicable law. You may opt out of marketing communications at any time.

Where the GDPR or similar legislation applies, we process your personal information under the following legal bases:

• Consent — where you have explicitly agreed to our use of your data (e.g. marketing communications or non-essential cookies)
• Contractual necessity — where processing is required to take steps prior to entering a contract or to fulfil a contract
• Legitimate interests — where we have a legitimate business interest that is not overridden by your rights (e.g. improving our website, fraud prevention)
• Legal obligation — where we are required to process data to comply with applicable law

Under POPIA, we process personal information on the grounds of consent, contractual necessity, and legitimate interests as described above.

We do not sell your personal information. We may share your data with:

• Service providers and processors — third parties who assist us in operating our website and business, such as hosting providers, email platforms, and analytics providers. These parties are contractually obligated to process data only on our instructions.
• Google — via Google Tag Manager, which may activate tools such as Google Analytics. Google’s privacy policy is available at https://policies.google.com/privacy.
• Social media platforms — if you interact with our social media channels (Facebook, Instagram, LinkedIn, X, YouTube), those platforms have their own privacy policies.
• Legal and regulatory bodies — where required by law, court order, or legal process.

As an internationally operating business, your personal information may be transferred to or processed in countries outside of your own. When transferring data internationally, we take steps to ensure that an adequate level of protection is in place, such as relying on adequacy decisions, standard contractual clauses, or other recognised transfer mechanisms.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

In general:

• Enquiry and quote data may be retained for up to 7 years after the last interaction, unless needed for ongoing business, legal, warranty, or dispute purposes.
• Customer, order, invoice, payment, warranty, and project records may be retained for up to 7 years or for the period required by applicable tax, accounting, legal, or warranty obligations.
• Marketing consent records may be retained for as long as you remain subscribed and for a reasonable period afterwards to evidence consent or opt-out.
• Analytics data is retained according to the settings of the relevant analytics tools.

When personal information is no longer required, we will securely delete, anonymise, or restrict access to it.

We use cookies and similar tracking technologies on our website. Please refer to our Cookie Policy for full details on the types of cookies we use, their purposes, and how to manage your preferences.

Depending on your location, you may have the following rights regarding your personal information:

• Right of access — to request a copy of the personal information we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal information (subject to certain conditions)
• Right to restriction — to request that we limit the processing of your data in certain circumstances
• Right to data portability — to receive your data in a structured, commonly used format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 2. We will respond within a reasonable timeframe and no later than 30 days.

If you are in the EU/EEA and believe your rights have not been respected, you may lodge a complaint with your local data protection supervisory authority. If you are in the United Kingdom, you may lodge a complaint with the UK Information Commissioner’s Office. South African residents may contact the Information Regulator at https://www.inforegulator.org.za.

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us at:

RHI Stretch Tents https://rhitents.com/contact-us/