RHI Stretch Tents (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it.
This policy applies to all personal information collected through our website at rhitents.com, including quote request forms, contact forms, and any other interactions you have with us online.
We operate internationally and export to 80+ countries. Where applicable, we comply with relevant data protection laws including the South African Protection of Personal Information Act (POPIA), the EU General Data Protection Regulation (GDPR), and other applicable regional privacy legislation.
2. Who We Are
RHI Stretch Tents is operated by RHI Trading CC, a company registered in South Africa under registration number 2005/115859/23.
Registered / Business Address: Suite 8, Private Bag X16 Constantia, 7848 South Africa
Where applicable, we comply with relevant data protection laws, including South Africa’s Protection of Personal Information Act, 2013 (“POPIA”), the EU General Data Protection Regulation (“EU GDPR”), the UK General Data Protection Regulation (“UK GDPR”), and other applicable privacy laws.
Where RHI Stretch Tents is required by applicable EU or UK data protection law to appoint a local representative, the relevant representative details will be made available on request.
3. What Personal Information We Collect
We may collect the following types of personal information:
Information you provide to us directly:
Name and surname
Email address
Phone number
Company name and business details
Country or region
Message content submitted via contact or quote request forms
Complaint details submitted through our complaint form
Supporting evidence or documents you choose to upload or submit
Information collected automatically:
IP address
Browser type and version
Operating system
Pages visited and time spent on the site
Referring website or source
Device type
Information from third-party tools:
Analytics data collected via Google Tag Manager and associated tools (e.g. Google Analytics)
Social media interaction data if you engage with us through Facebook, Instagram, LinkedIn, X (Twitter), or YouTube
4. How We Use Your Personal Information
We use your personal information for the following purposes:
To respond to enquiries and quote requests — processing the information you submit through our contact and quote request forms
To provide products and services — fulfilling orders, managing customer relationships, and providing after-sales support
To communicate with you — sending relevant information about our products, services, or updates (where you have provided consent or there is a legitimate interest)
To improve our website — analysing usage data to understand how visitors interact with our site and to improve content and functionality
To comply with legal obligations — where we are required to process data for compliance, regulatory, or legal purposes
To protect our rights — where necessary to enforce our agreements or protect the rights and safety of RHI Stretch Tents and our clients
We will only send direct marketing communications where we have a lawful basis to do so, such as your consent, an existing business relationship, or another basis permitted by applicable law. You may opt out of marketing communications at any time.
5. Legal Basis for Processing
Where the GDPR or similar legislation applies, we process your personal information under the following legal bases:
Consent — where you have explicitly agreed to our use of your data (e.g. marketing communications or non-essential cookies)
Contractual necessity — where processing is required to take steps prior to entering a contract or to fulfil a contract
Legitimate interests — where we have a legitimate business interest that is not overridden by your rights (e.g. improving our website, fraud prevention)
Legal obligation — where we are required to process data to comply with applicable law
Under POPIA, we process personal information on the grounds of consent, contractual necessity, and legitimate interests as described above.
6. How We Share Your Personal Information
We do not sell your personal information. We may share your data with:
Service providers and processors — third parties who assist us in operating our website and business, such as hosting providers, email platforms, and analytics providers. These parties are contractually obligated to process data only on our instructions.
Google — via Google Tag Manager, which may activate tools such as Google Analytics. Google’s privacy policy is available at https://policies.google.com/privacy.
Social media platforms — if you interact with our social media channels (Facebook, Instagram, LinkedIn, X, YouTube), those platforms have their own privacy policies.
Legal and regulatory bodies — where required by law, court order, or legal process.
7. International Data Transfers
As an internationally operating business, your personal information may be transferred to or processed in countries outside of your own. When transferring data internationally, we take steps to ensure that an adequate level of protection is in place, such as relying on adequacy decisions, standard contractual clauses, or other recognised transfer mechanisms.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
In general:
Enquiry and quote data may be retained for up to 7 years after the last interaction, unless needed for ongoing business, legal, warranty, or dispute purposes.
Customer, order, invoice, payment, warranty, and project records may be retained for up to 7 years or for the period required by applicable tax, accounting, legal, or warranty obligations.
Marketing consent records may be retained for as long as you remain subscribed and for a reasonable period afterwards to evidence consent or opt-out.
Analytics data is retained according to the settings of the relevant analytics tools.
When personal information is no longer required, we will securely delete, anonymise, or restrict access to it.
9. Cookies
We use cookies and similar tracking technologies on our website. Please refer to our Cookie Policy for full details on the types of cookies we use, their purposes, and how to manage your preferences.
10. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Right of access — to request a copy of the personal information we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your personal information (subject to certain conditions)
Right to restriction — to request that we limit the processing of your data in certain circumstances
Right to data portability — to receive your data in a structured, commonly used format
Right to object — to object to processing based on legitimate interests or for direct marketing
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us using the details in Section 2. We will respond within a reasonable timeframe and no later than 30 days.
If you are in the EU/EEA and believe your rights have not been respected, you may lodge a complaint with your local data protection supervisory authority. If you are in the United Kingdom, you may lodge a complaint with the UK Information Commissioner’s Office. South African residents may contact the Information Regulator at https://www.inforegulator.org.za.
11. Children’s Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
12. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us at:
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
